What factory direct should mean
Factory direct is mainly a cost and channel model. It can reduce branding and retail layers, but it does not remove the need to check compatibility or policy details.
The useful promise is simple pricing and a direct buying path, not unrealistic racing claims.
How China shipping behaves
International packages can move through export processing, customs, and local courier handoff. Tracking may be quiet during parts of that process.
Delivery estimates can vary by country and season. Keep your order number and tracking link if you need support.
Customs and local charges
Import duties, VAT, brokerage fees, or local taxes may be charged by your country. Read the shipping page before checkout so the total landed cost is not a surprise.
If the package arrives damaged, photograph the carton and wheelset before installation.